Refund Policy

Bridgestone Cleaners stands behind the quality of our work. If you are not completely satisfied with the cleaning results, we will re-clean your garment at no additional charge. The garment must be returned unworn, in its original Bridgestone Cleaners packaging, and within three months of the original drop-off date.

Due to the nature of our services, we do not provide refunds. Our complimentary re-cleaning policy applies only to garments cleaned by Bridgestone Cleaners. It does not apply to alterations or repairs.

Damaged Garments

If you believe your garment was damaged during the cleaning process, you must notify Bridgestone Cleaners within seven days of pickup or delivery. We must be given the opportunity to examine the garment in person at one of our locations. A claim cannot be opened or evaluated using digital images alone.

If necessary, Bridgestone Cleaners will arrange complimentary pickup of the garment so it can be examined at our store. We reserve the right to request an independent garment analysis from the National Cleaners Association (NCA) to determine whether our cleaning process caused the damage.

Stain Removal

Although our experienced team takes great care when treating every garment, we cannot guarantee that all stains will be removed. Some stain, fabric, and dye combinations are unpredictable. The final result may not be known until the stain has been treated and the garment has been cleaned.

Our team will explain the likelihood of successful stain removal whenever possible. However, we cannot offer a refund or price reduction if a stain cannot be completely removed.

We will re-clean the garment at no additional charge if it is returned unworn, in its original Bridgestone Cleaners packaging, and within three months of the original drop-off date. Depending on the garment, fabric, or stain, you may be required to review and sign an Acknowledgment of Risk form before we proceed with treatment.

Alterations and Repairs

If Bridgestone Cleaners altered or tailored your garment and there is an issue with the fit, we will make the necessary correction at no additional charge. The garment must be returned within 60 days of the original drop-off date, and the requested correction must relate directly to the original alteration.

We will also correct an issue with a repair at no additional charge when the issue falls within the scope of the original repair. Any additional repairs or alterations that were not included in the original service request will be subject to additional charges.

Bridgestone Cleaners is not responsible for fit issues involving garments that were pinned by the customer or another party and were not measured or fitted by a member of our team.